Frequently Asked Questions

About Printvenue.sg

What is Printvenue.sg?

Printvenue is Asia’s leading online portal for printing solutions and personalized gifting with a robust collection of over 500 products which can be easily customized as per your tastes and preferences.

How do I get in touch with you?

Easy! Just drop us an email at support@printvenue.sg

What is personalization?

How can I personalize a product?

Simple! All you need to do is choose your product and customize it with your name/text/art/design!

Is it necessary to chose from your existing design templates?

Absolutely not! You can either chose from our existing design template (50,000+) or you can also upload your own designs/art/logo/text!
Kindly note that all the uploaded information are kept confidential with us and are used solely for the purpose for order processing and reorder.

How can I upload my own designs?

You can choose any product of your choice and then click on the CUSTOMIZE NOW button and can easily upload your designs.

What if I provide you with my product and avail your personalization services only?

Sorry! We do not provide you with any such services.

Can you guarantee the color of engraving as shown on the products on your website?

We do not guarantee the color of engraving on any product as the color of finished product might appear different.

Does the quality/color of picture I upload appear same after it gets printed?

We do not guarantee the color of the uploaded pictures/designs as the process includes heat transfer of the images where some loss of color is always applicable.

My Account and website

How do I register and start my new account?

Please click on the Sign up to claim your gift .You will then be prompted to a page where you can first chose your Sign up gift and then proceed to create your account. Fill in your details as requested before clicking ‘Choose a gift and Sign up'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Is it necessary to have an account to shop on Printvenue.sg?

Printvenue gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.

Is it necessary to have an account to shop on Printvenue.com?

Printvenue gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.

I need personal assistance on my order .Who can I contact?

Sure! You can drop us an email at support@printvenue.sg

How can I avail the Welcome Gifts received on signing up?

Sign up gifts/vouchers can be availed once you enter your email id. Just click on Log in, you will find the option to sign in on the right hand side scrolling down the home page.
An email along with the details of the vouchers will be sent to your mailbox once you join the Printvenue family.

How many times can I redeem the Welcome Gift Vouchers?

The Sign up vouchers/gifts can be used only once.

I have returned my first order .What happens to the gift voucher I used in the order?

If the order is cancelled or returned, the welcome coupon stands null and void. It cannot be redeemed again.

Cancellations and returns

Can I cancel an order?

In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of voucher that will be emailed to you immediately. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:
You can cancel your orders within one hour of booking the same order. You are requested to immediately email at support@printvenue.sgwith your order number for any cancellations to be made.
Your orders can also be cancelled if Printvenue team finds your payments have not been received. Check below for further details:
Non receipt of Payment- In case the payment for the order is not made Printvenue will automatically cancel the order. An email notification is sent to you when we cancel the order.

Can I return the products that I have received?

Sorry but we do not entertain any return or exchange.

Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.

When will I receive my refund for a cancelled order?

We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited in your account. Please note if the payment is made via Credit Card , it might take 20-22 working days for the credited amount to reflect in your account details.

What if the product that I received has faulty parts or is damaged?

We take special care to deliver your products in the excellent condition. However, you can if you receive any product in unusable condition, you can contact our customer care and they will do the needful.

Can I also return a product which was found faulty upon use?

Please contact our Customer Care and report the issue .We shall be happy to facilitate the resolution for the same.

Shipping and delivery

How long does it take for delivery?

When you order from our website, we ensure that the order starts getting processed within 24 hours
We attempt to process every paid order and ship within 4 working days.For free orders your order will reach you within 7 working days if placed before 1PM and within 8 working days if placed after 1PM.
Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.
Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Do you have any shipping charges?

Our shipping charges are dependent on weight of the product, as the weight increases the shipping charges may
vary. For further details please check below:

QUANTITY SHIPPING CHARGES
Upto 500 gms S$9.99
More than 500gms S$14.99
More than 1000 gms S$19.99
More than 1500gms S$24.99
More than 2000 gms S$29.99
More than 2500gms S$34.99
More than 3000 gms S$39.99
More than 3500gms S$44.99
More than 4000gms S$49.99
More than 4500 gms S$54.99
More than 5000gms S$59.99


Kindly note that we provide Free Shipping services pertaining to occasions and festivals.

Can I have an order delivered on a particular date?

We continuously try to deliver products purchased from Printvenue.com in best condition and in the fastest time possible. However, we can’t commit on the same.

How can I track my order?

You can track your order online as well as you can call drop us an email at  support@printvenue.sg and we will be happy to help you. Also, our partnered courier service providers – DHL provide you with the AWP number through which you can check and track the status of your order.

How will I know if my order is placed successfully?

You will receive an email confirmation from Printvenue once your order is successfully placed. This mail will have all the details related to your order.

The order I received is not complete. What do I do?

Please drop an email at support@printvenue.sg. We will fix it right-away.

How do I re-order previously bought items?

Easy! Please log into your account, go to order history and reorder!

Can I return the order to the courier agent and take my cash back from him?

We do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please drop us an email at support@printvenue.sg

Does Printvenue.com deliver internationally?

Yes, we deliver across Singapore, Australia & India. However, we can consider shipping bulk orders across other countries. For further queries write an email at sales@printvenue.sg.

My items haven't arrived yet. What can I do?

Please don’t worry. If you have the tracking information (AWP number and name of the Courier partner) please visit the courier partner's site and check for your Order. If you are not happy with the information, keep your order number ready and we will be happy to help you can drop us an email at support@printvenue.sg..

How do I change my shipping address after my order has been placed?

No Problem! You can simply drop an email and let us know your new address.

Do you take extra care while delivering brittle products like mugs?

We take special care to deliver our products in excellent condition .We use eco-friendly packaging to keep our products safe and secured from external damages.

What if the products that I received are damaged/broken?

We take extra care while delivering your products in the excellent condition possible. However, for further details, you can read our Return policies.

Payment

What are the payment options available at Printvenue.sg?

The payment option we support is only PayPal(Debit card/Credit card/Net Banking). All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions.

How should I apply the discount/promotional voucher to my order?

Once you add product to the cart and click on ADD TO CART button, you will be prompted to MY CART and you can enter the voucher code in the respective tab before checking out.

My voucher code is not working. What should I do?

Our customer care is ready to help you. Just drop an email at support@printvenue.sg.

There was an error while processing payment. How will I know if the payment went through successfully?

In case of payment errors/failure, please retry ensuring:
  • Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
  • Your internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with Customer Care along with your order number and details of the amount deducted, or send an email to support@printvenue.sg for any further clarifications.

Do your prices include Taxes?

Do your prices include Taxes? The prices indicated on the website are inclusive of Taxes/ VAT.